Skye Yew Yan Rou

Administered and supported the Learning Management System (LMS) for students, faculty, and staff, ensuring 99% system availability and optimal user experience.

Orchestrated stakeholder briefings, user training sessions, and orientation programs, significantly enhancing platform adoption for over 300+ faculty and staff.

Managed user access, permissions, and system configurations, upholding security and operational integrity while serving as the escalation point for complex technical issues.

Coordinated cross-functional teams and vendors for timely resolution of complex technical issues and efficient deployment of system enhancements, achieving SLA targets.

Oversaw the testing, deployment, and roll-out of system enhancements, collaborating with vendors and internal stakeholders to improve functionality and user satisfaction.

Developed and maintained comprehensive system documentation, knowledge base articles, and user guides, improving support effectiveness and reducing resolution times.

Led a project to reduce online quiz cheating, investigating methods, proposing enhancements, and coordinating implementation with internal stakeholders, resulting in improved academic integrity.

Gathered business requirements, analyzed user feedback, and proposed process improvements, enhancing operational efficiency and overall user experience.

Curated and converted course materials into interactive online learning packages, creating a method to bypass SCORM requirements and improve accessibility for students.

Developed engaging online activities and directed/filmed supplementary videos to enhance student interaction and improve learning outcomes.

Collaborated with education specialists to ensure alignment of learning resources with pedagogical objectives and curriculum standards, supporting module delivery.

Managed job applicant filtering, interview scheduling, and database maintenance for courseware and trainer profiles, streamlining recruitment processes.

Assisted internal stakeholders in refining job advertisements and requirements, decreasing recruitment time by 50%.

Coordinated events, prepared reports, and created promotional content for social media, enhancing organizational outreach and engagement.

Maintained the Canvas LMS database, ensuring accuracy, accessibility, and compliance with operational standards.

Conducted regular vetting of classes and consolidated monthly management reports for follow-up, supporting data-driven decision-making.